Disney+ is running more smoothly, but not Netflix-level smoothly

Complaints about accessing and watching the service also were down sharply in the second day of the US launch, a sign the company is finding its footing as it takes on Netflix.

The independent complaint tracker Downdetector was registering about 200 to 400 issues with the service every 15 minutes, a marked decrease from on Tuesday morning New York time, when the site registered as many as 8,000 complaints.

Most users said they were having trouble logging into the site for the first time or getting error messages when they tried to watch a movie or TV show. The complaint levels on Wednesday were still well ahead of those for rival services such as Netflix, which registered just a handful.


Disney apologised for the issues and said it was working hard to fix them. Disney+, as the new streaming service is called, is an ambitious attempt to compete with Netflix and other online rivals. The $US7 -a-month service includes movies and TV shows from most of the company’s top brands, including Pixar, Marvel and Star Wars. Disney is spending $US1 billion ($1.46 billion) in the first year alone on original programming.

An independent tracking firm, Apptopia, had estimated that Disney+ was downloaded 3.2 million times and that users spent 1.3 million hours watching it, more than Amazon.com’s Prime Video, but far less than the 6 million hours watched on Netflix.



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