Aussies hit by EFTPOS outage


Woolworths has told News Corp Australia they are aware of a Telstra network issue impacting electronic payments in their stores nationwide.

A Woolworths spokesperson said: “Our stores are continuing to trade as our teams are still able to process payments manually at this time.

“We’re working closely with Telstra to rectify the network issue as quickly as possible.

“We apologise for the inconvenience and thank our customers for their patience.

“We’ll provide further updates as soon as they come to hand.”

The Commonwealth Bank has advised its customers there were some “issues” with its services today.

“We are impacted by an issue with one of our telco providers. It’s affecting some of our services. CommBank app and NetBank are up,” it stated.

“There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec.

“We are experiencing higher than normal calls into our call centre.

“There is no need to call us if you are experiencing problems with these services.

“The cause of the problem is under urgent investigation. We are working to have full services restored as a matter of priority.”

Commonwealth Bank ATMs and EFTPOS are down. Picture: Hollie AdamsSource:News Corp Australia

Australia Post have also indicated they were experiencing EFTPOS issues as well at some of their outlets.

They tweeted: “A supplier issue is impacting a number of organisations (including us), we are experiencing outages to some EFTPOS transactions and banking services at our outlets. We’re working with the supplier to resolve the issue as quickly as possible, and apologise for the inconvenience.”

Customers of the ANZ Bank said on social media they were also facing EFTPOS issues, but the bank is yet to confirm where they are coming from.

ANZ says it is also investigating the issue.

“At this stage we haven’t received any updates from our Merchant Servicing team confirming if there is an issue,” a company spokesperson wrote on Twitter.

EFTPOS provider Tyro has also issued a statement publicly on Twitter, saying there’s a “connectivity issue”.

“eftpos transactions are currently unavailable due to a connectivity issue,” it stated.

“This is outside Tyro’s control, we are monitoring the situation to ensure systems return to normal ASAP. Please ask customers for an another card payment option.”

More to come.



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