“We are dealing with cases in a fair and reasonable manner in accordance with standard internal procedure.”
The news adds to what has been a embarrassing year in the news for the airline, which is struggling to turn its fortunes around while competition intensifies from Chinese and budget airlines.
In January, Cathay Pacific admitted making made a mistake selling first- and business-class tickets at a steep discount. The online ticketing foul-up meant return fares of as low as $US675 ($951) from Da Nang in Vietnam to New York at the front end of the plane, tickets that normally sold for upwards of $US16,000. The airline honoured the tickets.
Additionally, a sophisticated hack on Cathay’s computer systems last year that exposed private information of 9.4 million passengers in the world’s biggest airline data breach. Names, nationalities, dates of birth, telephone numbers, email, physical addresses, numbers for passports, identity cards and frequent-flier programs, and historical travel information were among the types of data accessed. Cathay said 403 expired credit card numbers, 27 credit numbers with no CVV, about 860,000 passport numbers and 245,000 Hong Kong IDs were accessed.