Customers demand answers after Farmers Union Iced Coffee shortage

Customers in South Australia have taken to social media to express their despair at the shortage of the state’s beloved Farmers Union Iced Coffee and criticised the company’s handling of the issue.

One user warned “there will be riots!” after stocks of the beverage went into decline.

The tradie favourite is owned by Lion Dairy & Drinks, who provided a statement to saying the drought-ravaged agriculture industry had caused issues with supply of the two-litre size of the drink.

RELATED: Woolworths and Coles customers frustrated by the pet food shortage

“Extreme weather conditions — including drought, together with significant cost increases across water, feed and energy — have contributed to the challenges facing dairy production in Australia, which has resulted in lower milk supply and increased milk price,” a company spokeswoman said.

“At this time, we are also experiencing an increase in demand for our dairy products and we were unable to source the additional milk to fulfil this volume.”

The company apologised for the inconvenience of the “intermittent supply shortfalls on some products”.

It added: “Please be assured that we are doing all we can to source additional milk and continuing to communicate and work with our customers to mitigate against shortages and ensure that our great tasting dairy products are available on shelf.”

One Facebook user said they had been to eight separate supermarkets and most were in short supply of the entire range, not just the two-litre iced coffee.

Foodland, Woolworths, Coles, IGA and ALDI were all experiencing shortages, according to users on social media.

“What the heck is going on,” the user asked. “Care to explain without a generic response?”

Another said: “Why can’t I find a 2ltr iced coffee anywhere it’s been two days like this?”

Facebook user Lynda Johnson said she was frustrated by the company’s lack of information about the issue. “I find it extremely poor on your part that there has not been one single word from your company about what is happening to the supplies,” she said. “Not even a simple Facebook post.”

A spokesperson from Woolworths told the supermarket chain had a “normal supply” and “stock on the shelves in store”, while Coles said the supplier had assured the shortage won’t last too long.

“The supplier for Farmers Union Flavoured Milk has advised they will have increased supply back to Coles by the end of this week in SA,” the Coles spokeswoman said.

Coles say the supply will return to normal by the end of the week.Source:Facebook


Earlier this month, dog owners were furious over the empty pet food shelves at Woolworths and Coles, with a union blaming the shortage on a price dispute between the major supermarkets and manufacturer Mars Petcare.

Customers shared their frustration on social media at low supply of the pet food range, which includes popular dog and cat food products Whiskas, Pedigree, My Dog and Dine.

National Union of Workers regional organiser Mark Schmidt told the Bendigo Advertiser members of the union who work at Mars’ Wodonga factory in Victoria said the short supply was related to a price war.

“Mars has had a price rise with its product and Woolworths and Coles are trying to get in and get their cut and my understanding is that’s why there has been a hold-off,” Mr Schmidt said.

“The warehouses are full, so it’s not that there’s a shortage in the product. It’s the fun and games that go with a product price rise.”

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