Bupa overcharged thousands of aged care residents for extra services

The consumer watchdog has started federal court proceedings against Bupa, after it charged thousands of residents across 21 aged care homes up to $100 a day for extra services it did not fully provide.

Between December 12, 2007 and February 22, 2018, Bupa collected fees for a package of services that included air-conditioning, access to audio books, physiotherapy rooms, hot breakfasts and travel escorts for external appointments.

The company notified the ACCC of its conduct but has not said it breached Australia consumer law.

The Australian Competition and Consumer Commission alleges Bupa either did not provide, or only partially provided, those services, yet it charged residents up to $100 a day for them, amounting to thousands of dollars in excess charges every year.

It alleges Bupa entered into the agreements with at least 4306 residents in 21 of its 78 facilities over a 10-year period.


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