Coles brings in online supermarket Ocado for home delivery overhaul

Coles has entered an agreement with the British online supermarket Ocado to bring its grocery platform to Australia, in what will be a major shift to its digital offering.

Coles said on Tuesday it would open one of Ocado’s automated fulfillment centres in Melbourne and Sydney by 2023, which help double its home delivery capacity.

Coles is partnering up with Ocado. Credit:James Alcock

Ocado’s warehouses are run by an army of small robots, which pluck individual grocery items from a vertical stacking system and load them into customer’s order boxes.

Coles staff currently pick items for home delivery by hand from stores or out of “dark stores”.

“Ocado’s ongoing investment and retail partnerships around the world will help us continue to improve our offer into the future,” said Coles chief executive Steven Cain.

Ocado works with other supermarket giants around the world including Marks and Spencer and Morrisons in the UK and Kroger in the US.

More to come 


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